Phone: 757-428-8368 | Directions | Monday - Friday 9am to 5pm & Saturday 9am to 12pm

Equipment Care Policy

RENTAL ITEM CARE

The customer is responsible for the security of the equipment from the time of delivery/customer pick up until time the items are picked up by our staff or customer return. Please be sure all equipment is secured when not in use and protected from the weather. Rental items (excluding tents) should not be left out in the rain.

Do not attach stickers, staples, or tape to rental items. A cleaning fee will be charged to remove these items.

TABLES AND CHAIRS

*Tables and chairs must be folded up and re-stacked as they were delivered.

*Chiavari chairs must be in stacks of six.

*If these items are not broken down and restacked properly, additional fees will be assessed per item.

  • Tables - $2.00 per table
  • Folding Chairs - $0.50 per chair
  • Chiavari Chairs - $1.00 per chair

DISHES, GLASSWARE, FLATWARE, & CATERING ITEMS

*Glassware, dishes, flatware, and other catering items must be rinsed free of food and debris before being returned.

*Glasses should be turned upside down and in proper racks.

*Dishes and flatware should be rinsed, separated by type, and placed back in the proper rack or container.

DO NOT RINSE WITH BLEACH OR OTHER CHEMICALS

*An additional cleaning fee will be charged for any and all items left with food debris.

LINENS

*All linens should be shaken free of debris and placed in the linen return bag(s) provided.

*If linens get wet, please let them air dry before putting them in the bag to prevent mildew.

*Return all hangers and skirt clips in the red bag also.

*All sashes must be untied before returning or you will be charged $0.50 per sash for us to untie them.

*Linen bags not returned will be charged a replacement fee of $5.00.

*Skirting clips not returned will be charged $0.50 per missing clip.